Privacy & Cookie Policy

Last Updated: March 7th 2025

Kilkenny Taxi and Mini Bus Hire (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services.

1. Who We Are

Kilkenny Taxi and Mini Bus Hire provides group transportation services, including minibus hire with a driver for events such as weddings, concerts, funerals, corporate transport, and more. Our website, www.kilkennyminibus.ie, is operated in compliance with Irish and EU data protection laws, including the General Data Protection Regulation (GDPR).

2. What Personal Data We Collect

We may collect the following types of personal data:

Contact Information: Name, email address, phone number.
Booking Details: Pickup and drop-off locations, travel dates and times, number of passengers, and specific requests related to your trip.
Personal Details: Any additional information provided by customers regarding special requirements (such as accessibility needs) or preferences for their trips.
Payment Information: If payments are made online, we use a secure third-party payment processor (we do not store payment details).
Technical Data: IP address, browser type, device information, and other analytics data.
Cookies and Tracking Data: See our Cookie Policy below for details.

3. How We Use Your Data

We use your personal data for the following purposes:

To process and manage your bookings and provide our transport services.
To communicate with you regarding your inquiries, bookings, or any customer service issues.
To customize and personalize your trips based on the information you provide (e.g., special requests or accessibility needs).
To improve our website by analyzing visitor traffic and behavior.
To ensure website security and fraud prevention, including the use of reCAPTCHA.
To comply with legal and regulatory obligations.
To send you marketing communications (only where you have given consent).

4. Legal Basis for Processing Data

Under GDPR, we rely on the following legal bases to process your data:

Contractual Necessity: To fulfill bookings and provide transportation services.
Legitimate Interests: To improve our website and services, maintain security, and prevent fraud.
Consent: For marketing communications and cookie tracking (where required).
Legal Obligations: Where processing is required by law.

5. Data Sharing and Third-Party Services

We do not sell or rent your data. However, we may share your information with:

Service Providers: Payment processors, email service providers, and IT support.
Analytics Providers: Google Analytics (for website performance tracking).
Security Services: Google reCAPTCHA (to protect against spam and abuse).
Marketing Partners: If you have opted into marketing communications.
Legal Authorities: If required by law or in legal proceedings.

All third-party service providers comply with GDPR and have appropriate security measures in place.

6. How Long We Keep Your Data

We retain personal data only as long as necessary to fulfill the purposes outlined above, comply with legal obligations, and resolve disputes. Booking records are typically retained for six years for tax and accounting purposes. Any data collected for marketing purposes will be retained until you withdraw consent.

7. Your GDPR Rights

Under GDPR, you have the following rights:

Right to Access: Request a copy of your personal data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your data where no longer necessary.
Right to Restriction: Request restricted processing of your data.
Right to Data Portability: Receive your data in a commonly used format.
Right to Object: Object to processing for direct marketing or legitimate interest reasons.
Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise these rights, contact us at info@kilkennyminibus.ie.

8. Security Measures

We take appropriate technical and organizational measures to safeguard your data, including SSL encryption, secure servers, and access controls.

9. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

Essential Cookies: Necessary for website functionality (e.g., WordPress login, reCAPTCHA security).
Analytics Cookies: Used by Google Analytics to understand visitor behavior.
Marketing Cookies: Used for targeted advertising (if applicable).

By using our website, you consent to our use of cookies. You can manage your cookie preferences via your browser settings or our website’s cookie consent tool.

10. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:

Kilkenny Taxi and Mini Bus Hire
61 Westfield, Outrath Road, Kilkenny, Ireland
Company Registration CRO Number: 724285
Email: info@kilkennyminibus.ie
Phone: +353 87 77 77 677

For complaints, you can also contact the Data Protection Commission of Ireland at www.dataprotection.ie.